FAQ
Frequently Asked Questions
Orders
How can I place an order?
You can place an order directly through our website.
Simply add your favorite products to your cart, proceed to checkout, and complete your payment.
Can I change or cancel my order?
We begin processing orders shortly after they are placed.
If you need to make changes or cancel your order, please contact us as soon as possible.
We will do our best to assist you if your order has not yet been processed.
Shipping
Where do you ship?
We currently ship to customers in the United States.
How long does shipping take?
Orders are typically processed within:
1–3 business days
After shipment, estimated delivery time is:
7–15 business days
Delivery times may vary depending on carrier conditions and other circumstances.
How much is shipping?
Standard shipping is:
$5.99
The final shipping cost will be shown during checkout before payment.
Will I receive tracking information?
Yes.
Once your order has shipped, you will receive a confirmation email with tracking details.
Products
Are LAVIMERA products suitable for everyday use?
Our products are designed for everyday personal care routines.
We recommend reviewing individual product descriptions and ingredient information before use.
How should I use your products?
Each product has specific usage instructions.
Please follow the directions provided on the product page or packaging.
Can I use your products if I have sensitive skin?
Everyone's skin is different.
If you have sensitive skin or specific concerns, we recommend checking the ingredients and consulting a professional before use.
Returns
What is your return policy?
We accept eligible returns within:
30 days after delivery
Items must meet our return requirements.
Please visit our Return & Refund Policy page for complete details.
What if my order arrives damaged?
If your product arrives damaged or incorrect, please contact us within:
7 days after delivery
Please include your order number and photos of the issue so our team can assist you.
Contact
How can I contact LAVIMERA?
Our customer service team is happy to help.
Email: